We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998).
We collect information about you for 3 reasons: firstly, to process any online orders/enquiries, secondly to provide news if you are a subscriber and thirdly to provide you with the best possible service.
By adding your name to the newsletter subscription form you may receive occasional mail shots regarding special offers and new products that may be of interest to you. You will also be advised when an order was placed. We will give you the chance to refuse any marketing email from us.
The type of information we will collect about you includes:
- your name
- order delivery address
- phone number
- email address
The data we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information that we hold will be held securely in accordance with our internal security policy and the law.
We will not share your information with any 3rd party, either in the EEA (European Economic Area) or outside this area.
We may use technology to track the patterns of behaviour of visitors to our site or order processing. This can include using a "cookie" which would be stored on your browser. You can usually modify your browser to prevent this happening, although this may prevent online purchasing from being available to you. The information collected in this way can be used to identify you unless you modify your browser settings.
If you have any questions/comments about privacy, you should contact us.
WE COLLECT CERTAIN INFORMATION BY WHICH YOU CAN BE IDENTIFIED WHEN USING THIS WEBSITE - YOU CAN BE ASSURED THAT IT WILL ONLY BE USED IN ACCORDANCE WITH THIS PRIVACY STATEMENT.
WE MAY CHANGE THIS POLICY FROM TIME TO TIME BY UPDATING THIS PAGE. YOU SHOULD CHECK THIS PAGE REGULARLY TO ENSURE THAT YOU ARE HAPPY WITH ANY CHANGES.
LANGCLIFFE PARK ONLINE PRIVACY STATEMENT
WE ARE COMMITTED TO RESPECTING YOUR PRIVACY.
IF YOU OPT TO PROVIDE US WITH PERSONALLY IDENTIFIABLE INFORMATION (ANY INFORMATION BY WHICH YOU CAN BE IDENTIFIED), THIS INFORMATION WILL ONLY BE USED TO ENHANCE AND SUPPORT YOUR CUSTOMER RELATIONSHIP WITH US.
WHAT INFORMATION IS COLLECTED
ON SOME OF THE WEB PAGES WITHIN OUR WEBSITE YOU ARE GIVEN THE OPPORTUNITY TO RECEIVE INFORMATION AND MATERIALS FROM US. THE TYPES OF PERSONAL INFORMATION COLLECTED AT THESE PAGES MAY INCLUDE;
1. Title, First name and Surname
2. Contact details including email address and postal address
3. Geo-demographic information such as postcode
4. Booking activity, via our online booking system
5. Occasionally, other information relevant to customer surveys and/or offers
IN ORDER TO TAILOR OUR SUBSEQUENT COMMUNICATIONS TO YOU AND CONTINUOUSLY IMPROVE OUR PRODUCTS AND SERVICES, WE MAY ALSO ASK YOU TO VOLUNTARILY PROVIDE US WITH INFORMATION REGARDING YOUR PERSONAL OR PROFESSIONAL INTERESTS, BOOKING-RELATED INFORMATION, EXPERIENCE WITH OUR SERVICES, AND CONTACT PREFERENCES. THIS INFORMATION IS PROVIDED TO US VOLUNTARILY BY YOU. WE MAY USE THE INFORMATION TO CUSTOMISE OUR WEBSITE ACCORDING TO YOUR DATA.
HOW WE USE INFORMATION COLLECTED THROUGH OUR WEBSITE
LANGCLIFFE PARK USES THE INFORMATION YOU PROVIDE US TO BETTER UNDERSTAND YOUR NEEDS AND PROVIDE YOU WITH BETTER SERVICE. SPECIFICALLY, WE USE YOUR INFORMATION TO COMMUNICATE BACK TO YOU, TO UPDATE YOU ON SERVICES AND BENEFITS, AND TO PERSONALISE AND ENHANCE OUR WEBSITE AND OUR COMMUNICATIONS FOR YOU.
IF YOU BOOK WITH US, EITHER IN PERSON, ON THE PHONE, OR USING OUR WEBSITE OR THIRD PARTY BOOKING ENGINE TO BOOK ONLINE, YOUR DETAILS WILL BE STORED SECURELY BY US. THIS INFORMATION MAY BE USED TO SEND YOU RELEVANT MARKETING AND COMMUNICATION THROUGH EMAIL AND THROUGH SOCIAL MEDIA CHANNELS.
AT ANY TIME YOU WILL HAVE THE OPPORTUNITY TO OPT OUT OF RECEIVING INFORMATION FROM US BASED ON THE PERSONALLY IDENTIFYING INFORMATION YOU HAVE PROVIDED BY CONTACTING US AT INFO@LANGCLIFFE.COM
A COOKIE IS A SMALL FILE WHICH ASKS PERMISSION TO BE PLACED ON YOUR COMPUTER’S HARD DRIVE. ONCE YOU AGREE, THE FILE IS ADDED AND THE COOKIE HELPS ANALYSE WEB TRAFFIC OR LETS YOU KNOW WHEN YOU VISIT A PARTICULAR SITE. COOKIES ALLOW WEB APPLICATIONS TO RESPOND TO YOU AS AN INDIVIDUAL. THE WEB APPLICATION CAN TAILOR ITS OPERATIONS TO YOUR NEEDS, LIKES AND DISLIKES BY GATHERING AND REMEMBERING INFORMATION ABOUT YOUR PREFERENCES.
WE USE TRAFFIC LOG COOKIES TO IDENTIFY WHICH PAGES ARE BEING USED. THIS HELPS US ANALYSE DATA ABOUT WEB PAGE TRAFFIC AND IMPROVE OUR WEBSITE IN ORDER TO TAILOR IT TO CUSTOMER NEEDS. WE ALSO USE THIS INFORMATION TO UNDERSTAND WHAT YOU HAVE VIEWED ON OUR WEBSITE, SO WE CAN SEND YOU RELEVANT MARKETING THROUGH EMAIL AND SOCIAL MEDIA CHANNELS.
OVERALL, COOKIES HELP US PROVIDE YOU WITH A BETTER WEBSITE, BY ENABLING US TO MONITOR WHICH PAGES YOU FIND USEFUL AND WHICH YOU DO NOT. A COOKIE IN NO WAY GIVES US ACCESS TO YOUR COMPUTER OR ANY INFORMATION ABOUT YOU, OTHER THAN THE DATA YOU CHOOSE TO SHARE WITH US.
YOU CAN CHOOSE TO ACCEPT OR DECLINE COOKIES. MOST WEB BROWSERS AUTOMATICALLY ACCEPT COOKIES, BUT YOU CAN USUALLY MODIFY YOUR BROWSER SETTING TO DECLINE COOKIES IF YOU PREFER. THIS MAY PREVENT YOU FROM TAKING FULL ADVANTAGE OF THE WEBSITE.
WE DO NOT SHARE PERSONALLY IDENTIFIABLE INFORMATION WITH OTHERS
LANGCLIFFE PARK WILL NOT SELL, RENT, OR LEASE YOUR PERSONALLY IDENTIFIABLE INFORMATION TO OTHERS.
WE WILL NOT USE OR SHARE THE PERSONALLY IDENTIFIABLE INFORMATION PROVIDED TO US ONLINE IN WAYS UNRELATED TO THE ONES DESCRIBED ABOVE WITHOUT FIRST ADVISING YOU AND OFFERING YOU A CHOICE. AS PREVIOUSLY STATED, WE WILL ALSO PROVIDE YOU THE OPPORTUNITY TO LET US KNOW IF YOU DO NOT WISH TO RECEIVE TAILORED OR ENHANCED INFORMATION FROM US BASED UPON THE PERSONALLY IDENTIFIABLE INFORMATION YOU HAVE PROVIDED TO US.
LANGCLIFFE PARK IS COMMITTED TO ENSURING THE SECURITY OF YOUR INFORMATION. TO PREVENT UNAUTHORISED ACCESS, MAINTAIN DATA ACCURACY, AND ENSURE THE APPROPRIATE USE OF INFORMATION, WE HAVE PUT IN PLACE APPROPRIATE PHYSICAL, ELECTRONIC, AND MANAGERIAL PROCEDURES TO SAFEGUARD AND SECURE THE INFORMATION WE COLLECT ONLINE.
LINKS TO OTHER WEBSITES
OUR WEBSITE CONTAINS LINKS TO ENABLE YOU TO VISIT OTHER WEBSITES OF INTEREST EASILY. HOWEVER, ONCE YOU HAVE USED THESE LINKS TO LEAVE OUR SITE, YOU SHOULD NOTE THAT WE DO NOT HAVE ANY CONTROL OVER THAT OTHER WEBSITE. THEREFORE, WE CANNOT BE RESPONSIBLE FOR THE PROTECTION AND PRIVACY OF ANY INFORMATION WHICH YOU PROVIDE WHILST VISITING SUCH SITES AND SUCH SITES ARE NOT GOVERNED BY THIS PRIVACY STATEMENT. YOU SHOULD EXERCISE CAUTION AND LOOK AT THE PRIVACY STATEMENT APPLICABLE TO THE WEBSITE IN QUESTION.
IF YOU HAVE ANY QUESTIONS ABOUT THIS PRIVACY STATEMENT, THE PRACTICES OF OUR WEBSITE, OR YOUR DEALINGS WITH OUR WEBSITE, YOU CAN CONTACT OUR WEBSITE ADMINISTRATOR BY SENDING AN EMAIL TO INFO@LANGCLIFFE.COM
YOU MAY REQUEST DETAILS OF PERSONAL INFORMATION WHICH WE HOLD ABOUT. A SMALL FEE WILL BE PAYABLE. IF YOU WOULD LIKE A COPY OF THE INFORMATION HELD ON YOU PLEASE WRITE TO INFO@LANGCLIFFE.COM
IF YOU BELIEVE THAT ANY INFORMATION WE ARE HOLDING ON YOU IS INCORRECT OR INCOMPLETE, PLEASE WRITE TO OR EMAIL US AS SOON AS POSSIBLE, AT THE BELOW ADDRESS. WE WILL PROMPTLY CORRECT ANY INFORMATION FOUND TO BE INCORRECT.
LANGCLIFFE PARK, LANGCLIFFE, SETTLE, NORTH YORKSHIRE, BD24 9LX
OR VIA EMAIL AT: INFO@LANGCLIFFE.COM